The Complaints and Ideas Management Office is a neutral and central point of contact for all of our students. We welcome your suggestions, complaints, criticism and ideas for improvement and are here to help you handle conflicts regarding teaching and learning conditions.

What is our goal?

Our goal is to work together to develop solutions and follow-up measures so that the quality of studies and teaching as well as organizational processes can be optimized in the short, medium and long term.

Do you have a problem?

- Do you have suggestions for improving the study conditions?

- You feel like noone understands you or that you are being treated unfairly?

- Not sure which university office to contact?

- Do you have suggestions, complaints or ideas pertaining to

• study content or requirements?
• counseling, support or other services (opening hours, accessibility)?
• the structure of your study program?
• infrastructure?
• ... etc.?

Then please share your concerns with the Complaints and Ideas Management and take advantage of the opportunity to actively participate in shaping the conditions of your course/study program.

Simply send an e-mail to bim@htwsaar.de

You can also communicate your concerns in person, by phone, or in writing (by mail).

Our Principles

The following principles are fundamental to our work:

• Independence

Complaints and Ideas Management acts as autonomously as possible, and is not assigned to any department or institute.

• Confidentiality

Every concern brought to the attention of Complaints and Ideas Management is treated with confidentiality.

• Neutrality

The concerns brought to our attention are dealt with in a neutral, open-ended and solution-oriented manner.

• Appreciation

We always carry out our work with respect for the persons involved and their respective concerns.